Time |
Nick |
Message |
01:31 |
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06:01 |
pinesol_green |
News from qatests: Test Success <http://testing.evergreen-ils.org/~live> |
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09:45 |
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09:50 |
csharp |
does webby respect the session timeout YAOUSes? |
09:52 |
mmorgan |
csharp: I don't believe I tested in webby explicitly, but see lp 1693035 |
09:52 |
pinesol_green |
Launchpad bug 1693035 in Evergreen "Logins not honoring all org unit timeout settings" [Medium,New] https://launchpad.net/bugs/1693035 |
09:55 |
csharp |
mmorgan: perfect - thanks! |
10:01 |
kmlussier |
csharp: I asked that question in here a few weeks ago. Initially, I was seeing that webby wasn't timing out at all, but the next day, it started to time out based on the YAOUS. |
10:02 |
kmlussier |
I didn't investigate further because other things came up. |
10:03 |
Dyrcona |
Webby is open. Maybe someone messed with the timeouts? |
10:04 |
kmlussier |
Yes, let me correct myself. Not in webby, but in the web client. I did the testing on my own VM, and it wasn't an issue with the settings changing. |
10:08 |
csharp |
sorry, yes I was using "webby" to mean "the web client" |
10:11 |
kmlussier |
csharp: Dyrcona was speculating that it could be a cache issue when I reported back my results here - http://irc.evergreen-ils.org/evergreen/2017-09-29#i_327518 |
10:12 |
kmlussier |
But a couple of days earlier when I first started testing, I believe berick said he noticed it doesn't always work for him. |
10:13 |
Dyrcona |
If there are errors rendering a template, where would they show up in the logs, if at all? |
10:14 |
berick |
i confirmed one scenario where it fails to log out. if the server is no longer responding, as in the case w/ a temp VM I set up yesterday, it get stuck in the middle of the log out dance. that's an atypical example, but maybe there's something to be learned there. worth looking for JS console errors around the time it should have logged out... |
10:15 |
Dyrcona |
Oh, wait! I see the problem. Never mind. |
10:15 |
berick |
and FWIW, you can enable timestamps in the chrome JS console (config icon -> show timestamps) |
10:16 |
berick |
useful for linking logs to the passage of auth timeout timeing |
10:19 |
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10:26 |
csharp |
kmlussier: berick: thanks for the info - good to know |
10:26 |
csharp |
sounds like tracking this kind of thing is going to be more straightfoward due to built-in browser dev tools |
10:26 |
* berick |
bumps staff timeout down to 5 minutes, logs back in and watches |
10:34 |
jeff |
keep in mind that if you go too high with your timeout values, you'll just plain break webby. i can't remember if there's a bug on that. i'll look and create one if not. |
10:35 |
jeff |
(and i suppose confirm that it's still a bug first) |
10:39 |
berick |
hm, is there a separate ticket specifically about webby not honoring the timeouts? |
10:40 |
csharp |
jeff: a number of our libraries set the timeouts to insanely high values during the days of bug 1036318 |
10:40 |
pinesol_green |
Launchpad bug 1036318 in Evergreen 2.4 "OPAC timeout within the client" [Medium,Fix released] https://launchpad.net/bugs/1036318 |
10:40 |
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10:41 |
csharp |
berick: not that I've seen |
10:44 |
csharp |
seeing lots of no_tz.open-ils.storage.actor.user.crazy_search: prepare_cached(SELECT evergreen.unaccent_and_squash(?)) statement handle DBIx::ContextualFetch::st=HASH(0xd55f878) still Active at /usr/local/share/perl/5.18.2/OpenILS/Application/Storage/Publisher/actor.pm line 627. in the osrfwarn log |
10:49 |
kmlussier |
berick: I didn't file any mainly because, once I got the timeout the work a couple of days after adding the setting, I didn't continue testing it to determine if my initial problem was indeed a cache issue or if there was a larger problem. |
10:51 |
berick |
kmlussier: gotcha. (again, not sure if we need one, just curious) |
10:51 |
* berick |
looks at the API issue |
10:53 |
jeff |
csharp: and did those insanely high values then cause problems with webby? |
10:54 |
csharp |
jeff: dunno yet - I'll report back if so |
10:54 |
csharp |
relaying back and forth with Terran, who's out training at our libraries |
11:04 |
jeff |
understood. :-) |
11:16 |
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11:31 |
Bmagic |
berick: select * from reporter.simple_record where tcn_value = '2468087' results in 4 rows. Perhaps too many rows is the issue? |
11:32 |
berick |
Bmagic: do where id = <whatever> |
11:32 |
Bmagic |
berick: that can't be right, because I tested one of the barcodes that showed the title in the email and it had 4 rows also |
11:33 |
Bmagic |
berick: using the id column to match the record from asset.call_number where call_number is asset.copy.call_number, I still get 4 rows |
11:34 |
berick |
ok, yeah, there should only ever be 1 reporter.simple_record entry per bib ID |
11:34 |
Bmagic |
strange that the example where the title appeared in the email also has 4 rows |
11:35 |
berick |
i expect other problems will dissolve when the data is fixed |
11:36 |
Bmagic |
I see that it's a view of biblio.record_entry joined with metabib.metarecord_source_map and metabib.full_rec |
11:37 |
berick |
beware the IDL uses reporter.materialized_simple_record |
11:37 |
Bmagic |
is that what is used in the AT? |
11:37 |
berick |
yeah |
11:38 |
berick |
AT walks the IDL to flesh environment objects |
11:38 |
Bmagic |
so, it's really not reporter.simple_record I should be looking at |
11:38 |
berick |
right. s/beware/oh I just remembered/ |
11:38 |
Bmagic |
haha |
11:39 |
Bmagic |
ok, so it makes more sense that it's a materialized view. The solution might be to truncate the table and re-create? |
11:40 |
Bmagic |
FUNCTION reporter.refresh_materialized_simple_record() |
11:40 |
Bmagic |
it looks like that function call could take a few days |
11:41 |
berick |
yeah, that would take a while. do you have a lot of dupe recs? |
11:41 |
Bmagic |
funny you should ask, I did a presentation 2 years ago showing how we have been addressing duplicate records |
11:42 |
Bmagic |
and we have been deduping bre on a regular basis using this 2-step approach |
11:43 |
berick |
well i mean multiple occurences of the same bib ID in reporter.materialized_simple_record |
11:44 |
Bmagic |
berick: once I started querying rmsr - there is only 1 row per bib (of the two that I tested where one is showing the title and the other is not) |
11:45 |
berick |
ok, good. |
11:45 |
berick |
that's at leat as it should be |
11:45 |
Bmagic |
if there is a row there, then the email should have the title? |
11:45 |
berick |
doesn't explain your issue, but one variable solved for |
11:46 |
Bmagic |
select id,count(*) from reporter.materialized_simple_record group by 1 having count(*) > 1 0 rows returned |
11:47 |
berick |
and you confirmed the rmsr rows in question have values for the 'title' column? |
11:47 |
Bmagic |
sure enough |
11:48 |
berick |
k. on to the next theory! (of which I have none at the moment) |
11:49 |
Bmagic |
lol |
11:49 |
Bmagic |
is there something wrong with this: [% circ.target_copy.call_number.record.simple_record.title %] |
11:50 |
Bmagic |
the environment setup on the AT is: "target_copy.call_number.record.simple_record" "usr" "circ_lib.billing_address" |
11:51 |
Bmagic |
perhaps "circ." at the beginning is an issue? It's wrapped in a loop [% FOR circ IN target %] |
11:55 |
berick |
at a glance that seems fine |
11:56 |
berick |
you could try sidestepping the issue by using the title (etc.) fetching utility code available to A/T |
11:56 |
Bmagic |
berick: I wonder if this has something to do with the AT crash that I was troubleshooting some time back. It was a situation where the logs made it look like that one AT failed to function due to a totally different AT having an issue in the template. I wonder if somehow..... |
11:56 |
Bmagic |
however, the email was emailed and the event was success, so that isn't exactly the same |
11:57 |
berick |
re: my last comment http://git.evergreen-ils.org/?p=Evergreen.git;a=blob;f=Open-ILS/src/sql/Pg/950.data.seed-values.sql;h=152f508105680b23abc4a21d5e91ec7957491aef;hb=HEAD#l9050 |
12:00 |
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12:00 |
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12:05 |
Bmagic |
I can try that (I assume you are saying that I could try using this: [%- copy_details = helpers.get_copy_bib_basics(circ.target_copy.id) -%] and then getting the title via [% copy_details.title %]) ? |
12:05 |
berick |
yeah |
12:06 |
berick |
no guarantees, just something else to try if you're out of ideas |
12:06 |
berick |
might offer more logging opportunities too |
12:06 |
Bmagic |
I see it resolves to my $mvr = $U->record_to_mvr($copy->call_number->record); ? |
12:06 |
Bmagic |
is that in 2.11? |
12:08 |
berick |
elpers.get_copy_bib_basics ? yeah, been around a while |
12:09 |
Bmagic |
I was just confirming that, ok, thanks! I will try that! |
12:09 |
Bmagic |
berick++ |
12:14 |
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12:32 |
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12:39 |
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12:43 |
kmlussier |
miker: Can you remind me how we got rid of double scrollbars for the catalog records page, advanced search page, etc. in the web client? I'm seeing them again in some systems where the catalog has been customized, and I'm trying to remember how to fix it. |
12:45 |
miker |
kmlussier: there were a few different things. first, we added code to the iframe directive (eframe.js, IIRC) that, for some pages, can detect how tall the page is and adjust the iframe height. for some, we just said, "make it 10000px tall", and for others, there's a JS shim that does it now |
12:45 |
miker |
we used them variously where the different detection methods seemed to work |
12:45 |
kmlussier |
miker: OK, thanks. That gives us a couple of places to look. |
12:46 |
kmlussier |
miker++ |
12:46 |
miker |
for the first method, it depends on knowing an element by CSS selector |
12:46 |
miker |
so if an id or name attr changed, that could make it stop working |
12:47 |
miker |
but, I think it's all tied into the staff/services/eframe.js code |
12:47 |
miker |
all three methods |
12:48 |
kmlussier |
Great! I'll start in that file. |
12:49 |
miker |
yeah, it's all in $scope.egEmbedFrameLoader |
13:08 |
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13:22 |
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13:36 |
pinesol_green |
[evergreen|Cesar Velez] LP#1710731 - fix webstaff hold slip and other templates missing call number - <http://git.evergreen-ils.org/?p=Evergreen.git;a=commit;h=dae6cbf> |
13:44 |
pinesol_green |
[evergreen|Cesar Velez] LP#1689325 - require most modals have explicit 'exit' or 'cancel' action inside the modal - <http://git.evergreen-ils.org/?p=Evergreen.git;a=commit;h=a769724> |
13:44 |
pinesol_green |
[evergreen|Cesar Velez] LP#1689325 - correct typo repeated templateUrl modal - <http://git.evergreen-ils.org/?p=Evergreen.git;a=commit;h=81015a3> |
13:44 |
pinesol_green |
[evergreen|Cesar Velez] LP#1721145 - fix Patron Message tab grids missing persist-keys - <http://git.evergreen-ils.org/?p=Evergreen.git;a=commit;h=3bd3968> |
13:48 |
pinesol_green |
[evergreen|Cesar Velez] LP#1714056 - fix for webstaff patron registration not requiring DOB - <http://git.evergreen-ils.org/?p=Evergreen.git;a=commit;h=41db0c4> |
13:56 |
pinesol_green |
[evergreen|Cesar Velez] LP#1715423 - fix issues with the display of IDs in patron summary pane - <http://git.evergreen-ils.org/?p=Evergreen.git;a=commit;h=791fa3a> |
13:58 |
pinesol_green |
[evergreen|Cesar Velez] LP#1714060 - fixes thinko when obeying patron.password.use_phone setting in patron regctl - <http://git.evergreen-ils.org/?p=Evergreen.git;a=commit;h=6ad3acf> |
14:06 |
pinesol_green |
[evergreen|Cesar Velez] LP#1714566 - enable hold notes set to print on slip to be shown - <http://git.evergreen-ils.org/?p=Evergreen.git;a=commit;h=a5a4d91> |
14:06 |
pinesol_green |
[evergreen|Cesar Velez] LP#1714566 - enable hold notes to display on dialogs - <http://git.evergreen-ils.org/?p=Evergreen.git;a=commit;h=8c59459> |
14:08 |
pinesol_green |
[evergreen|Cesar Velez] LP#1712686 - display completed barcode on copy grids not partial input - <http://git.evergreen-ils.org/?p=Evergreen.git;a=commit;h=101c093> |
14:26 |
pastebot |
"dbwells" at 64.57.241.14 pasted "storage timeout issues - message in stderr log" (1 line) at http://paste.evergreen-ils.org/859 |
14:26 |
dbwells |
Have folks encountered this error? ^^ |
14:27 |
dbwells |
We're seeing it a fair bit in our storage stderr log. |
14:27 |
dbwells |
Trying to figure out if it is meaningful. |
14:31 |
dbwells |
Running on 2.12. |
14:32 |
mmorgan |
dbwells: I am also seeing those in the storage stderr log, we're on 2.12.4. |
14:39 |
* miker |
looks |
14:41 |
dbwells |
Stepping back, here is the issue as it presents. We have a gateway request that fails intermittently. |
14:42 |
dbwells |
It looks as follows in the gateway log: open-ils.search open-ils.search.biblio.copy_counts.location.summary.retrieve "1707932", 1, 0 |
14:42 |
dbwells |
...(exactly 60 seconds later)... |
14:42 |
dbwells |
Returning NULL from app_request_recv after timeout: open-ils.search.biblio.copy_counts.location.summary.retrieve ["1707932",1,0] |
14:43 |
dbwells |
It's a really simple function running a pretty fast query, AFAICT |
14:43 |
jeff |
is that a particularly thorny record? |
14:43 |
dbwells |
We see the underlying query in the postgres log (I think). No errors in osrfsys.log |
14:44 |
dbwells |
jeff: No, one copy. |
14:44 |
miker |
so, per docs/development/intro_opensrf.adoc, and a grep of the code, that /only/ happens when opensrf deems a drone to have served it's max requests |
14:46 |
mmorgan |
dbwells: We also see numerous "Returning NULL..." messages in our gateway logs, not always the same request is failing. |
14:47 |
miker |
mmorgan: that's a C app saying "I made a remote API request of another opensrf service and it timed out, so I'm giving up" |
14:48 |
* mmorgan |
nods. |
14:48 |
dbwells |
Yeah, we see it in a few other cases where things are probably actually timing out, like occasional complex searches. |
14:48 |
miker |
mmorgan: I'm guessing it's auth you see that from? |
14:49 |
miker |
dbwells: what's your storage max_requests setting in opensrf.xml? |
14:49 |
dbwells |
I think the C-app in this case is just osrf_json_gw itself. |
14:50 |
miker |
ah, ok, that makes sense |
14:50 |
dbwells |
miker: storage max_requests is at 1000 |
14:50 |
pastebot |
"mmorgan" at 64.57.241.14 pasted "Returning NULL errors" (24 lines) at http://paste.evergreen-ils.org/860 |
14:50 |
* miker |
didn't check to see if the gateways use that code path |
14:51 |
mmorgan |
That's a sampling from this afternoon. |
14:51 |
miker |
mmorgan: did you limit it to search, or is it always that app? |
14:51 |
miker |
(or almost always) |
14:52 |
mmorgan |
I did not limit the search. Most always that app. |
14:52 |
miker |
kk, thanks. that's a good data point |
14:55 |
miker |
dbwells: there must be some some statement handle used in a supporting role in a storage api method that doesn't release it (and, looks like it maybe caches it outside of the method context closure) |
14:57 |
miker |
although it sorta looks like the "stalled search" thing, if you squint. if it's related, this may help flesh out the sequence of events ... so thanks for the data! |
14:57 |
* miker |
is looking at that one |
14:59 |
dbwells |
miker: yeah, I think it might be. Though I am not convinced the stderr message is really related, its just the only straw I found to grasp. |
14:59 |
* mmorgan |
must be squinting all the time, thinks every timeout bug is related ;-) |
14:59 |
miker |
:) |
15:00 |
dbwells |
miker: basically, if we run open-ils.search open-ils.search.biblio.copy_counts.location.summary.retrieve enough, it eventually just doesn't return, no error message. |
15:00 |
miker |
dbwells: do you usually get that stderr output around that point? |
15:01 |
dbwells |
miker: I just stumbled on it today, so trying to recreate the error to see... Will report back once it happens again. |
15:01 |
miker |
dbwells++ |
15:02 |
* miker |
whishes the stderr handler added a timestamp of some sort... but it's the logger of last resort |
15:02 |
dbwells |
I am curious if request "lucky number 1000" just doesn't return in some cases, as if the drone is killed before it is done or something... |
15:02 |
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15:03 |
miker |
it shouldn't, as the network should be autoflushed, and the send() def happens before the check for max_requests... but it's a lead I'm chasing down |
15:03 |
Dyrcona |
dbwells: Variation on the off-by-one error: Taking a count too soon and acting on it. |
15:07 |
dbwells |
miker: I am able to recreate the "hang" with enough persistence using open-ils.search.biblio.copy_counts.location.summary.retrieve but it doesn't look like the log message is related, unfortunately. |
15:07 |
miker |
:( |
15:07 |
miker |
thanks for testing |
15:10 |
miker |
dbwells: I was going to say, before, the stderr msg looks like a bug of omission, by not closing a helper statement handle that gets cached somewheres ... seems more likely now, after your test |
15:11 |
miker |
so, likely not a failure-causing bug, just noise |
15:11 |
dbwells |
yeah |
15:16 |
csharp |
this call: CALL: open-ils.search open-ils.search.serial.record.bib.retrieve 5621115, 1, 1 |
15:17 |
csharp |
which is made while a record loads, results in a "severe query error" (Empty IN list) |
15:18 |
csharp |
it comes down to this line: my $orgs = $U->get_org_descendants($ou, $ou_depth); in Open-ILS/src/perlmods/lib/OpenILS/Application/Search/Serial.pm |
15:18 |
csharp |
if you run that with $ou = 1 and $ou_depth = 1, you get no results (empty IN list) |
15:19 |
miker |
csharp: that's a nonsensical depth param, I believe. the depth for 1 would be 0 (the depth field on ou_type) |
15:19 |
csharp |
right |
15:19 |
csharp |
for whatever reason, it's passing 1 |
15:19 |
csharp |
1, 0 works as expected |
15:19 |
* miker |
looks for where that's called |
15:19 |
csharp |
sec... |
15:20 |
csharp |
Open-ILS/src/perlmods/lib/OpenILS/WWW/EGCatLoader/Record.pm |
15:21 |
csharp |
get_mfhd_summaries sub |
15:21 |
csharp |
called inside "load_record" |
15:21 |
miker |
yeah |
15:22 |
miker |
is there a cgi param called copy_depth? |
15:22 |
miker |
(and if not, is there one called depth?) |
15:22 |
csharp |
haven't gotten that far :-) |
15:22 |
miker |
and, for either or both, what are they? |
15:22 |
miker |
do you have a URL that fails? |
15:22 |
csharp |
lemme see if I can find one |
15:23 |
csharp |
started from the server logs and moved backwards |
15:25 |
miker |
looks like one of at least 3 things: a copy_depth cgi param of 1, a depth cgi param of 1, or the Consortium ou_type has a depth of 1 in the db ... that's the order of likelyhood, I think |
15:28 |
csharp |
miker: no luck so far |
15:30 |
csharp |
we can rule out the third possibility off the bat |
15:33 |
csharp |
I think this may be the search: 2017-10-17 12:40:16 brick01-head osrf_json_gw: [INFO:18380:Search.pm:193:150806323318380210] tpac: site=TRRLS, depth=1, user_query=asvab, query=asvab site(TRRLS) depth(1) |
15:34 |
miker |
csharp: is TRRLS not a real shortname? that could indeed be it if we fall back to the top of the org tree |
15:34 |
csharp |
TRRLS is real |
15:35 |
csharp |
looking for more data on the search |
15:35 |
miker |
ah, well, that's unlikely to have a context org of 1, ISTM |
15:36 |
csharp |
could the depth param be persisting when the user changes scope to (in our case) "All PINES Libraries"? |
15:36 |
csharp |
not sure that's what happened - just imagining possibilities |
15:37 |
miker |
if they selected the "search all libraries" checkbox? maybe, yeah |
15:39 |
csharp |
weird - I'll just keep my eyes open for a clear example |
15:39 |
csharp |
lots of log activity this time of day, obvs |
15:40 |
miker |
hrm... no, that's not happening |
15:40 |
miker |
that just sets depth to 0, which is what I'd expect |
15:44 |
miker |
yeah, not sure how it's getting there ... not even sure how copy_depth might get set, TBH |
15:50 |
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15:54 |
csharp |
whatever's causing it, it happens with some frequency, but nothing crazy - 12 p.m. was the top hour with 18 instances of "Empty IN list" (which I think occurs twice in the logs per error occurrence) |
15:58 |
Bmagic |
Has anyone had a request from a library to have the system automatically delete patrons after a certain amount of inactivity time? |
16:01 |
csharp |
Bmagic: we mark ours inactive after 3 years of non-activity - we don't delete them though |
16:01 |
csharp |
but we exclude inactive patrons from our counts |
16:02 |
csharp |
Bmagic: my query: http://git.evergreen-ils.org/?p=contrib/pines.git;a=blob;f=sql/set_patrons_inactive.sql;h=a506947198f1b219482bc82bc96d72e461c4a95f;hb=HEAD |
16:02 |
Bmagic |
thanks! |
16:02 |
Bmagic |
I will suggest that instead of the delete |
16:03 |
csharp |
Bmagic: we have a policy your libs might want to crib from |
16:04 |
csharp |
https://pines.georgialibraries.org/dokuwiki/doku.php?id=circ:accounts:inactive_patrons |
16:04 |
Bmagic |
yeah, that sounds good! |
16:04 |
Bmagic |
csharp++ |
16:05 |
mmorgan |
csharp: Does PINES make use of expiration dates at all? |
16:07 |
csharp |
mmorgan: we expire accounts every two years, but we don't mark them inactive unless they meet the "inactive" criteria |
16:08 |
* csharp |
runs off to go pick up kid |
16:08 |
mmorgan |
ok, interesting. Thanks! |
16:13 |
* mmorgan |
went looking through logs for 'Empty IN list' errors and found the error associated with calls like this: |
16:13 |
mmorgan |
open-ils.cstore open-ils.cstore.direct.config.usr_setting_type.search.atomic {"name":[]} |
16:16 |
dbwells |
miker: Just caught up on reading bug #1704396. Not sure if my issue is even related to the other search hangs, but is sure seems that way. The "good" news is a simple srfsh script with 500 open-ils.search.biblio.copy_counts.location.summary.retrieve calls is enough to reliably trigger this behavior for us, unfortunately only on production. |
16:16 |
pinesol_green |
Launchpad bug 1704396 in Evergreen "Slowness for metarecord and one-hit searches in 2.12" [High,Confirmed] https://launchpad.net/bugs/1704396 |
16:16 |
dbwells |
miker: so, I should at least be in a somewhat reasonable position to test patches. |
16:19 |
dbwells |
miker: I also wonder (without much understanding yet) whether the bug might be in the ".atomic" wrapper. Logs look like storage responds, but search just keeps waiting for it to finish. I might try a quick non-atomic copy of open-ils.search.biblio.copy_counts.location.summary.retrieve just to see if it passes the srfsh test. |
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16:43 |
dbwells |
Just anecdotal at this point, but "atomic" in the storage call does not seem to be a factor. |
17:05 |
miker |
dbwells: thanks! that's one less thing to check early on |
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18:02 |
pinesol_green |
News from qatests: Test Success <http://testing.evergreen-ils.org/~live> |
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19:30 |
phooka |
working on building out new production servers and autogen.sh is erroring out while Updating OrgTree |
19:31 |
phooka |
ERROR: column i18n_l.rtl does not exist |