Evergreen ILS Website

IRC log for #evergreen, 2017-06-06

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All times shown according to the server's local time.

Time Nick Message
02:46 remingtron joined #evergreen
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04:02 umarzuki hi, evergreen docker image unable to be pulled
04:02 umarzuki https://hub.docker.com/r/m​obiusoffice/evergreen-ils/
04:02 umarzuki Error response from daemon: manifest for mobiusoffice/evergreen-ils:latest not found
05:00 pinesol_green News from qatests: Test Success <http://testing.evergreen-ils.org/~live>
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07:39 umarzuki what t means by "Change the value of the STAFF_CLIENT_STAMP_ID variable to match the version of the staff client that you will use to connect to the Evergreen server."?
07:39 umarzuki I don't have any client yet and this is my first time installing ILS
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08:38 JBoyer umarzuki, If you plan to use the web client (a good idea, especially for testing) you don't need to worry about it. Also, if you don't set it to anything you can still use the XUL client, you just have to download it directly from your server instead of evergreen-ils.org.
08:39 JBoyer it would be at (your-server)/updates/manualupdate.html
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08:58 umarzuki JBoyer: thanks
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11:04 pinesol_green [evergreen|Jason Boyer] LP1690434: Date Comparisons in the Reporter - <http://git.evergreen-ils.org/?p=​Evergreen.git;a=commit;h=2a36365>
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13:50 kmlussier @quote random
13:50 pinesol_green kmlussier: Quote #103: "* mrpeters is now known as whatismyname" (added by gmcharlt at 03:08 PM, December 23, 2014)
14:04 dbs bshum et al: another translation platform candidate which apparently retains good translator credit info: https://weblate.org/en/
14:16 Dyrcona dbs++ Definitely worth looking into.
14:20 berick huh, first time noticing the database application_name settings in opensrf.xml.  nice!
14:21 berick dbs++
14:21 Dyrcona :)
14:22 Dyrcona After seeing it in pg_stat_activity, I've been considering doing the same for my Perl DBI scripts.
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15:03 gsams I'm currently trying to troubleshoot a widespread issue with my consortium that I can't seem to nail down.  I'm getting 504 errors, along with other errors that are all over the board.
15:03 gsams I'm not seeing any signs of the system having any major errors that would point out a possible problem.
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15:09 jeff gsams: logs are generally your friend.
15:10 jeff gsams: looking for ERR level log entries starting just before the earliest reports can be useful.
15:10 jeff gsams: there are of course many approaches and techniques. what have you looked into so far?
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15:12 gsams jeff: I've looked over just about all of our logs around the times that we've had major hiccups, I've restarted both services and all through osrf_control, I've even restarted all of the servers and brought everything back up as a sort of last ditch effort.  Nothing has seemed to help so far.  I originally wrote it off as a network issue between a single library and the server, but now I'm not so sure.
15:14 gsams I can connect to our servers without any issues, it seems to be just the staff client side of things that's running into contstant problems.
15:17 gsams I think I may be looking for the wrong thing, going to try re-examining the logs and see what turns up.
15:18 jeff an HTTP 504 implies that there's a proxy server in front of your web server(s). do you know if that's pound proxy or nginx or something else?
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15:18 gsams jeff: nginx
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15:24 dbs gsams: what sort of timeout values have you set for nginx's proxying?
15:25 dbs default is 60s I believe, maybe some requests are simply timing out (sigh)
15:27 gsams dbs: keepalive timeout is set to 65
15:27 jeff does a request for https://example.com/osrf-gateway-v1​?service=open-ils.circ&amp;method=o​pensrf.open-ils.system.ils_version return quickly and reliably, or does it sometimes 504 also?
15:28 jeffdavis We added "proxy_read_timeout 180s;" to the "location /" block of our nginx config to avoid some timeout issues
15:28 jeff if you run that query as a curl request several times, does the result differ? curl 'https://example.com/osrf-gateway-v1​?service=open-ils.circ&amp;method=o​pensrf.open-ils.system.ils_version'
15:28 gsams jeff: I'll set that up and see, I think it's fairly intermittent though
15:28 jeffdavis we had been seeing 504's on some requests like very broad searches
15:28 jeff and, if nginx is throwing the 504, how often are you seeing those errors in nginx logs?
15:32 berick jeffdavis: good to know.  didn't realize the default was 60s.
15:33 jeff jeffdavis: how often were you seeing them, and on anything other than search?
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15:35 gsams jeff: I just found the appropriate logs, and I'm met with incorrect times.  I'm seeing them anywhere from once every few minutes, to once every 5 seconds.
15:37 gsams apologies folks, this current setup is relatively new to us, so I'm still figuring a few things out
15:39 berick har, looking at unofficial http status codes: 420 Enhance Your Calm (Twitter / rate limiting)
15:44 Dyrcona Kernel update that supposedly fixes my laptop hanging under load issues. BBIAB.
15:46 gsams most recent errors show once per minute at super consistent intervals
15:47 gsams I'm giving some of the changes a chance and I'll report back if things clear up, I do appreciate the amazing help
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15:51 jeffdavis jeff: the only timeout-related reports I recall seeing were related to search. Not super common (how often do you need to do a cross-consortium keyword search for "dogs" grouping by formats and editions?), but enough so that a few libraries ran into it.
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15:55 gsams I'm wondering if 5 minutes error free at this point is a good thing or not.
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16:01 gsams jeff++
16:01 gsams dbs++
16:01 gsams jeffdavis++
16:02 gsams I believe the issue may have been resolved.  I'm going to remain vigilant in any case.
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16:31 pinesol_green News from qatests: Test Success <http://testing.evergreen-ils.org/~live>
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