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IRC log for #evergreen, 2023-12-15

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All times shown according to the server's local time.

Time Nick Message
02:14 NIngalls joined #evergreen
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09:12 mantis1 joined #evergreen
09:15 jvwoolf joined #evergreen
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09:33 kmlussier joined #evergreen
09:34 kmlussier Good morning #evergreen! Happy Friday!
09:34 kmlussier @coffee [someone]
09:34 * pinesol brews and pours a cup of People's Daily Espresso, and sends it sliding down the bar to jeff
09:34 kmlussier @tea [someone]
09:34 * pinesol brews and pours a pot of Wild Snow Sprout Tea, and sends it sliding down the bar to adam_reid (http://ratetea.com/tea/wild-tea​-qi/wild-snow-sprout-tea/6447/)
09:35 kmlussier @dessert [someone]
09:35 * pinesol grabs some Key Lime Cheesecake for troy
09:48 adam_reid Good Morning!!
10:43 jeff morningning! kmlussier++ pinesol++
10:43 jeff apparently my keyboard has consumed the espresso.
10:45 jeff (i kid, but my current setup has this interesting quirk that under certain low-resource situations it repeats clusters of keystrokes, resulting in things like morning -> morningning)
10:45 berick a verb generator
10:47 sandbergja joined #evergreen
10:59 csharp_ pinesol: band
10:59 pinesol csharp_: Go With Action
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12:05 Bmagic does it make sense to anyone that a text message would make it to the cell phone using the test feature in the my account opac for one account but not another account. Using the same phone number and carrier on both accounts?
12:06 jvwoolf Same sending address for both?
12:06 Bmagic yep, same server
12:07 Bmagic I can see the process all the way through, and the mail logs in one case is "Sent" and the other  is "Service Unavailable"
12:07 Bmagic same number, same carrier, same server, same smtp relay, different patron account
12:08 jvwoolf mantis1 have you seend that happen?
12:08 jvwoolf I know we've had issues with SMS notices of late
12:09 Bmagic sending via command line to the same <number>@vtext.com works manually on the server
12:09 mantis1 jvwoolf: haven't seen that happen before
12:10 mantis1 I think mostly because I haven't seen anyone use the my opac version
12:10 Bmagic I'm asking for credentials to the broken account just to see what I can see, but the database rows in actor.usr_setting match up between the two accounts
12:25 jeff Bmagic: yes, it is not surprising to me that sending SMS via SMTP is unpredictable and does not follow logic. :-)
12:27 kmlussier I am very much looking forward to the day when we no longer send our texts that way. NOBLE has been looking at other options for the past couple of months.
12:27 jeff That answer doesn't help you solve the problem, but hopefully it helps confirm that there may be no clear reason other than you're hitting rate limits and spam filters and intentional brownouts/deegredations of the target service.
12:31 jeff we spend on average a little over $0.01/message to not have to worry about it.
12:38 Bmagic ok, it was a differenting sending address. haha. The two accounts were attached to two different org units, and the test template walks up the org tree to find an accosiated email address, and found one that isn't allowed to sen through our relay. Mystery solved
12:38 Bmagic phew, I was losing my mind
12:39 jeff phew. next time, keep the above in mind also. :-)
12:40 jeff my understanding is that time of day can also influence carrier SMTP to SMS gateways.
12:45 jeff (though that might be a proxy for total inbound volume (which we can't observe) following a day/night cycle)
12:48 jeff 10,000 messages a month can be a lot easier to pay for than 1,000,000 messages a month, but I suspect most libraries can reduce the number of messages as well.
12:49 Bmagic right, I was thinking along those lines. Like "ok the first one sent to the same address, maybe the second one was denied because the relay was getting too many for the same destination in a short period"
12:49 jeff This might be a good conference presentation, rather than an IRC monologue. Looks like I might still have time to write one up. :-)
12:50 jeff Bmagic: yeah, and it was resetting by the time you tried again from the first address, etc...
12:50 jeff Bmagic: nice to see in this case that there was a clear reason (and sounds like one within your control to fix)
13:23 mantis1 left #evergreen
13:42 Bmagic jeff++
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14:40 Bmagic has anyone customized the bib page in the staff client, so that it's not showing the bib call number? (Angular 3.11.1 interface record summary)
14:41 Bmagic or even better, showing one of the copy's call numbers
14:46 pinesol News from commits: LP #2045569: Typo in 'Create Reservation' <https://git.evergreen-ils.org/?p=E​vergreen.git;a=commitdiff;h=3977c0​3ba9a5a4785a41ee7fccf00eebd3811f24>
14:50 kmlussier left #evergreen
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15:54 jvwoolf left #evergreen
16:16 pinesol News from commits: LP#1739638 AngularJS CSV Download Progress Bar Won't Close <https://git.evergreen-ils.org/?p=E​vergreen.git;a=commitdiff;h=1841e8​753ff29d3b9b9a7e26069a87249535b59e>
16:56 jihpringle joined #evergreen
17:24 scottangel Does anyone know what font the Evergreen logo uses?
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