Evergreen ILS Website

IRC log for #evergreen, 2021-09-13

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All times shown according to the server's local time.

Time Nick Message
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06:02 pinesol News from qatests: Testing Success <http://testing.evergreen-ils.org/~live>
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09:22 jvwoolf Happy Monday! We were offline for scheduled maintenance yesterday, and we're pretty sure no one was able to access offline circ. Has anybody had this happen before?
09:24 Dyrcona jvwoolf: Yes. I've seen offline fail to work if the web server or network are still accessible. It seems to work best when the local network goes down.
09:25 jvwoolf Dyrcona: Wow, really? We brought the whole stack down for OS upgrades, but the network was still online.
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09:26 jvwoolf I guess there's nothing we can do to make sure it's avaialble?
09:27 Dyrcona It has been a while since I've tried forcing offline circulation to come up. I recall that if my local network was up and had a route to the Evergreen server, then offline didn't work, even if Apache was shutdown.
09:28 JBoyer jvwoolf, forcing the load balancer IPs down may be enough.
09:29 Dyrcona That would probably fix it.
09:30 jvwoolf JBoyer: Thanks, I'll send a note to our sys admin for next time
09:30 jvwoolf Just to clarify though, that would mean that patrons wouldn't get the "catalog is unavailable" message when trying to get to the catalog?
09:30 Dyrcona That's correct.
09:31 Dyrcona You'd want to drop the shared IP address, i.e. the external IP address, in the load balancer.
09:31 jvwoolf JBoyer++ Dyrcona++
09:32 Dyrcona Someone should come up with a fix for that. Maybe also if the staff login won't load?
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09:44 mmorgan Dyrcona: jvwoolf1: Sounds like there should be a Launchpad entry for Offline failing to load. I didn't see one, I can open one unless someone else wants to.
10:19 Dyrcona mmorgan: Sounds good to me.
10:24 alynn26 We have had that issue, we just thought they had not cached it. hmm.  mmorgan if you create the ticket, I will add heat. We even had the Load Balancer down.
10:24 JBoyer I'm not certain that's a "we can fix it" thing; it may be something about how the browsers react to being able to contact a server that just doesn't return what they expect.
10:44 jvwoolf1 mmorgan++
10:46 jvwoolf1 JBoyer: Do other browser-based ILSes not offer offline circ?
10:51 JBoyer Koha also has one that uses LocalStorage, thoughI can't imagine it's used on the same scale since it requires you to download some data about all users, items, and something about circs to use.
10:53 JBoyer Though what I'm less sure about is whether any browser based ILS staff clients try to do offline mode automatically the way we do. That may be the tricky bit.
10:54 alynn26 I've seen others offer an offline mode, but there is another downloaded app involved.
10:57 JBoyer For Koha at least you're supposed to bookmark the offline circ url so you can get to it on connection failure. They also offer a FF plugin and downloadable Windows app to get around LocalStorage limits.
11:00 alynn26 That may be the direction with offline we should go, is  a downloadable app. Something that works a lot more consistent then the current offline Mode.
11:00 jvwoolf1 alynn26: I agree.
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11:16 * mmorgan returns from meeting, will open bug.
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12:13 mixo Hello. I've installed evergreen from official tarball(non-developer version). Staff client should work without AngularJS too as I Undestend.
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12:17 mixo Hello. I've installed evergreen from official tarball. Staff client should work without AngularJS as I undestand.
12:19 mixo Without private browsing I can't login using chrome
12:19 mixo With private browsing all works vell
12:27 mixo I mean staff client
12:31 mixo I've disabled "javascript source maps" and it decreased warning in console
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12:35 mixo and I have problem with localization  "https://evergreen.tsu.ge/IDL2js?locale=ka-GE net::ERR_ABORTED 500
12:35 mixo core.bundle.js:1 "
12:36 csharp_ mixo: not sure what you're working from, but AngJS/Angular is required
12:36 csharp_ and JS has to be enabled in the browser accordingly
12:39 csharp_ hmmm - looks like there's still something gobbling up open-ils.actor drones
12:39 mixo I am working from non-developer version
12:39 csharp_ last week was super calm - now I'm back to close monitoring and restarts
12:39 JBoyer mixo, If the client works in incognito mode but not normally, you may need to clear all cookies and data related to your Evergreen URL and try to login again
12:40 csharp_ mixo: AngJS/Angular is included in the tarball version
12:40 csharp_ nothing in our logs point to anything specific regarding the drone flooding
12:42 mixo I've thought angular steps only for developers
12:45 csharp_ mixo: you don't have to follow the developer instructions if you're using the tarball, but AngularJS and Angular are included - you said " Staff client should work without AngularJS too as I Undestend."
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12:48 mixo What can I do with localization? I get this error if I try another language than en-US: "https://evergreen.tsu.ge/IDL2js?locale=ka-GE net::ERR_ABORTED 500
12:49 mixo I've tried for russian and same error
12:50 Dyrcona mixo: Unless you translated the IDL and installed it appropriately, you won't be able to download a localized IDL. It's only available in en-US as far as I know.
12:54 mixo I've translated and there is official Russian translations too
12:55 Dyrcona You have to set the translations up in the Apache configurations. The IDL is not translated as far as I know. I am also NOT a localization expert.
12:55 mixo ok
12:57 mixo Thank you for response
12:57 JBoyer mixo, there are a couple examples in the example eg.conf for apache that will show you how to enable Canadian French translations, but the process is the same for other locales.
13:02 Bmagic mixo: your login issue is almost certainly a browser issue. Like JBoyer was saying. Did you get that worked out?
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13:21 mixo I've tried on windows and staff client works very well
13:22 mixo I am using ubuntu and there is some problem with my browsers
13:22 mixo thank you very mach
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15:34 mmorgan Related to the earlier offline circulation discussion: bug 1943486
15:34 pinesol Launchpad bug 1943486 in Evergreen "Offline Circulation interface may not load under certain circumstances" [Undecided,New] https://launchpad.net/bugs/1943486
15:36 jvwoolf1 mmorgan: Went ahead and confirmed it. Thank you!
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18:00 pinesol News from qatests: Testing Success <http://testing.evergreen-ils.org/~live>
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